Explore our work

We support organisations with digital transformation, service design and community development to build public sector institutions that are catalysts for change in the internet and climate era. Together, we're building on the best of places to organise for change and radically improve outcomes for communities in the 21st century.

Apply a filter

View work by project type

digital transformation
COVID-19
community
housing
health
local government reorganisation
adult social care
social care
technology
charity
skills transfer
children's social care
transport
education
waste
employment services
place
climate
data

Oxford’s Zero Emission Zone

Working with Oxford City Council and the business community to address the climate crisis, locally.
Explore the project
Bucks Service Directory Website

Outpost and Scout, a new kind of service directory

A modern, accessible service directory built for residents and staff
See the work

Inspiring people to do more with film and TV

Transforming how BFI users experience and engage with BFI.org.uk and how BFI deliver their digital services.
Discover more

Developing the Spatial Framework for the Oxford-Cambridge Arc

Better ways to collaborate, collect and use data.
Explore the project

Better Buckinghamshire Programme

Helping make sure Buckinghamshire is a great place to live, raise a family and do business.
See the work

Blackpool’s first climate assembly

Putting residents at the heart of the decision-making processes to address the climate crisis.
Discover more

Supporting donors as part of the pandemic response

Working with people who’ve had COVID-19 to donate blood plasma.
Explore the project

Action for equality

Ensuring all staff have an equal opportunity to develop, progress, be rewarded and recognised at work.
See the work

Engaging residents in shaping the future of their place

Designing and testing a digital site notice with Camden Council
Discover more

The Future Northants Programme

A partnership approach to building two new unitary websites
Explore the project

The Trailblazer Obesity Programme

Supporting communities to create innovative action to address childhood obesity challenges at a local level.
See the work

Investing in children

Placing family voices at the centre of Trafford’s children’s services, focusing on a Children’s Social Care Services Redesign and Children’s Social Care Data.
Discover more

Building the foundations for a 21st-century Homes England

Establishing the organisation’s agile change programme as Homes England’s digital transformation partner to build a 21st-century organisation.
Explore the project

Overcoming data sharing challenges

Working with Camden Council, Central Bedfordshire Council, LOTI and the Greater London Authority to provide residents with the right support.
See the work

Hackney Opportunities

A place-based community platform to help residents find learning and employment opportunities
Discover more

Stronger Together Hub

Sustainable and collaborative community support as a COVID response.
Explore the project

Helping residents pay for care

Improving the financial assessment experience in Kent
See the work

Young people's mental health

Embedding user-centred design methods with local trust teams to improve outcomes
Discover more

Transforming the vision for Adult Social Care

Defining the adult social care case for change
Explore the project

NHSX AI Lab Strategic Partnership

Using design principles to accelerate the safe adoption of AI in health and care
See the work

A radical approach to public health

Working with communities to build a reflective model for COVID-19 recovery
Discover more

Tools for innovation skills

Helping public servants understand and develop their skills
Explore the project

Service recipes for charities

Adapting LocalGov Patterns for the voluntary sector
See the work

Supporting the transition to a single unitary authority

Providing insight and governance of Buckinghamshire Council's change programme
Discover more

Redesigning benefits and housing needs

Creating a service supported by flexible modern technology
Explore the project

Our Family Health

Creating a digital weight management tool for children & families
See the work

Transforming waste services

Building new systems, skills and partnerships to deliver results
Discover more

Creating design practitioners in local government

Finding social value in the planning process
Explore the project

Designing the future operating model of The Union

Integrating NELC and NELCCG to provide seamless health and social care
See the work

Understanding resident need in a crisis

Supporting Camden Councils response to COVID-19
Discover more

Improving children’s social care through digital and technology

Taking a holistic view of the digital and technology landscape to enable better information sharing
Explore the project

Reproductive health and HIV

Discovery into the opportunity for a human-centred Greater Manchester digital service
See the work

Developing a National Access Point

Improving transport data discoverability with the right digital infrastructure
Discover more

A vision beyond housing in Rochdale

Co-designing a Connected Services Model to provide access to stable homes
Explore the project

Prevention-led student support

Designing a joined-up experience for students
See the work

Trafford modernisation programme

Developing new methods for Trafford Council to support the community
Discover more

Redesigning the prospective adopter’s experience

Designing an improved digital adoption platform
Explore the project

Good Work Camden

Helping residents to secure and sustain good work
See the work

Building a digital PPE management tool

Supporting North East London to keep staff safe during a pandemic
Discover more

The future experience of financial assessments

Understanding existing economic processes to improve adult social care experiences
Explore the project

Helping citizens find support

Designing a digital front door for adults services
See the work

Using data to improve viability assessments

Evaluating viability assessments to negotiate more affordable housing
Discover more

Building a neighbourhood assembly

A citizen-led approach to health and wellbeing
Explore the project

Designing waste services

Using waste data to identify and enhance waste demand and cost-saving targets
See the work

50 services for 1001 municipalities

Making 500+ digital services accessible online for citizens
Discover more

Supporting children with special educational needs

Meeting growing demand for improved children’s services in Kent
Explore the project

Redesigning finance and place services in Stockport

Building better services for citizens with more cost-effective solutions
See the work

Developing a shared vision for health & social care

Adult services in North East Lincolnshire
Discover more

Service patterns in local government

Identifying service patterns to design more consistent and familiar user experiences across the council
Explore the project
FamilyStory children's social care programme development meeting

FamilyStory

People-centric social care case management tools, radically rethinking children’s social care
See the work

Rural transport, on demand

Bringing digital innovation to the transport network for rural residents of Essex & Suffolk
Discover more

Building the Essex Digital Approach

Design-led transformation across council services
Explore the project

Organisation change for better resident experiences

Exploring opportunities to create positive impact in the community
See the work

The Pioneer service

Designing and implementing a new specialist fostering service
Discover more

Human-centred approach to family violence

Improving the end-to-end experience of applicants obtaining a Family Violence Intervention Order
Explore the project

Redesigning day services

Rethinking services for people with dementia and learning disabilities
See the work

Redesigning early action, prevention and targeted support

Designing a new service that encompassed seven different areas and supports residents
Discover more

Introducing a culture of digital innovation

Building a digital-first organisation as Medway Council's digital transformation partner
Explore the project

Adults' and children's digital front door

Redesigning the front door to social care for adults and children’s services
See the work

Capability building for NGO's

Creating training and workshops on human-centred design and design thinking
Discover more
Doc Ready

Doc Ready

Helping young people prepare to discuss mental health with their GP
Explore the project

Family violence research

Co-designing solutions to drive systemic change across family violence services
See the work

ChildStory

New technology to support child protection
Discover more
Lantern adult social care

Lantern

An easy-to-use web tool that allows people to identify their own social care eligibility
Explore the project

Digital skills transfer in York

Transferring skills focused on user-centred design and product design techniques
See the work
A resident drops of a food delivery to a neighbour

Casserole Club

A platform for volunteers to share home-cooked food with people in their area
Discover more
Patchwork connecting care workers across agencies

Patchwork

Helping people at the frontline of public services connect and collaborate better
Explore the project