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We support organisations with digital transformation, service design and community development to build public sector institutions that are catalysts for change in the internet and climate era. Together, we're building on the best of places to organise for change and radically improve outcomes for communities in the 21st century.

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digital transformation
COVID-19
community
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local government reorganisation
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technology
charity
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waste
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Towns Fund Stock Village Arial
DLUHC

The Towns Fund

Helping local authorities access the Towns Fund and create sustainable change for their places.
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Three men install solar panels
Project Remedy

Designing smart local energy services

Encouraging residents and landlords to switch to renewable sources of energy.
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Street view of Manchester shows people on the streets and a yellow tram.
West England Combined Authority

Sustainable transport that helps citizens to live, work and grow

Providing easy and accessible services that connect people and businesses to opportunities.
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Coventry city centre
Coventry Council

A place called home

Preventing homelessness by finding suitable and affordable permanent accommodation for Coventry residents.
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A climate protest sign that reads 'there is no planet b'.

Engaging communities in climate action

Putting the community voice into a London borough’s climate action plan
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Dublin
Dublin City Council

A commitment to digital

Supporting Dublin City Council at the start of their journey to become a truly digital organisation that puts residents at the centre.
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A busy street in Oxford shows cyclists and cars.
Oxford City Council

Oxford’s Zero Emission Zone

Working with Oxford City Council and the business community to address the climate crisis, locally.
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Bucks Service Directory Website

Outpost and Scout, a new kind of service directory

A modern, accessible service directory built for residents and staff
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BFI Digital Transformation Website Discovery Section
BFI

Inspiring people to do more with film and TV

Transforming how BFI users experience and engage with BFI.org.uk and how BFI deliver their digital services.
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A busy high street in Oxford.
DLUHC

Developing the Spatial Framework for the Oxford-Cambridge Arc

Better ways to collaborate, collect and use data.
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Two people brainstorm ideas in front of a whiteboard.
Buckinghamshire Council

Better Buckinghamshire Programme

Helping make sure Buckinghamshire is a great place to live, raise a family and do business.
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A view of Blackpool pier from the beach at sunrise.
Blackpool Council

Blackpool’s first climate assembly

Putting residents at the heart of the decision-making processes to address the climate crisis.
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Plasmadonor
NHSBT

Supporting donors as part of the pandemic response

Working with people who’ve had COVID-19 to donate blood plasma.
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Street view of Manchester shows people on the streets and a yellow tram.
Manchester City Council

Action for equality

Ensuring all staff have an equal opportunity to develop, progress, be rewarded and recognised at work.
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London Borough of Camden
Camden Council

Engaging residents in shaping the future of their place

Designing and testing a digital site notice with Camden Council
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Website design mindmap
North & West Northamptonshire Council

The Future Northants Programme

A partnership approach to building two new unitary websites
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Child obesity reduction programme
LGA

The Trailblazer Obesity Programme

Supporting communities to create innovative action to address childhood obesity challenges at a local level.
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Trafford modernisation programme
Trafford Council

Investing in children

Placing family voices at the centre of Trafford’s children’s services, focusing on a Children’s Social Care Services Redesign and Children’s Social Care Data.
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FutureGov Homes England sticky notes
Homes England

Building the foundations for a 21st-century Homes England

Establishing the organisation’s agile change programme as Homes England’s digital transformation partner to build a 21st-century organisation.
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Foodvolunteers
Camden Council

Overcoming data sharing challenges

Working with Camden Council, Central Bedfordshire Council, LOTI and the Greater London Authority to provide residents with the right support.
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Hackney town hall
Hackney Council

Hackney Opportunities

A place-based community platform to help residents find learning and employment opportunities
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Kingston Council stronger together hub meeting
Kingston Council

Stronger Together Hub

Sustainable and collaborative community support as a COVID response.
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Kent County Council residential care financial services
Kent County Council

Helping residents pay for care

Improving the financial assessment experience in Kent
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NHSX children mental health support problem solving workshop session with sticky note ideas on wall
NHSX

Young people's mental health

Embedding user-centred design methods with local trust teams to improve outcomes
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Essex adult social care brainstorming session with sticky notes and multiple workshop participants
Essex County Council

Transforming the vision for Adult Social Care

Defining the adult social care case for change
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NHSX AI Animation
NHSX

NHSX AI Lab Strategic Partnership

Using design principles to accelerate the safe adoption of AI in health and care
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Tower Hamlets Communities Driving Change (CDC) creative workshop with mindmap
Tower Hamlets Council

A radical approach to public health

Working with communities to build a reflective model for COVID-19 recovery
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Nesta tool for innovation skills public servants in deep thought and reflection
Nesta

Tools for innovation skills

Helping public servants understand and develop their skills
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Catalyst service recipes for charities illustration of person opening package
Catalyst

Service recipes for charities

Adapting LocalGov Patterns for the voluntary sector
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Buckinghamshire County Council building
Buckinghamshire Council

Supporting the transition to a single unitary authority

Providing insight and governance of Buckinghamshire Council's change programme
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Hackney redesigning benefits and housing needs forum with important conversation between two of the event participants
Hackney Council

Redesigning benefits and housing needs

Creating a service supported by flexible modern technology
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Four children standing up in wellington boots
Public Health England

Our Family Health

Creating a digital weight management tool for children & families
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Basildon Council waste services collection
Basildon Council

Transforming waste services

Building new systems, skills and partnerships to deliver results
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Camden Council’s inclusive innovation network meeting
Camden Council

Creating design practitioners in local government

Finding social value in the planning process
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North East Lincolnshire Council and the North East Lincolnshire Clinical Commissioning Group meeting
North East Lincolnshire Council

Designing the future operating model of The Union

Integrating NELC and NELCCG to provide seamless health and social care
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Platform showing single view of resident needs
Camden Council

Understanding resident need in a crisis

Supporting Camden Councils response to COVID-19
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Department of Education improving children's social care notes
Department for Education

Improving children’s social care through digital and technology

Taking a holistic view of the digital and technology landscape to enable better information sharing
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GMHSC Partnership reproductive health hospital waiting room
Greater Manchester HSC

Reproductive health and HIV

Discovery into the opportunity for a human-centred Greater Manchester digital service
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Department for Transport National Access Point road and red bus for public transportation
Department for Transport

Developing a National Access Point

Improving transport data discoverability with the right digital infrastructure
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A housing estate in Rochdale
Rochdale Borough Council

A vision beyond housing in Rochdale

Co-designing a Connected Services Model to provide access to stable homes
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University of York student services reception
University of York

Prevention-led student support

Designing a joined-up experience for students
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Trafford Council building where a new public services modernisation programme is being developed
Trafford Council

Trafford modernisation programme

Developing new methods for Trafford Council to support the community
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Buckinghamshire Council adoption digital service
Buckinghamshire Council

Redesigning the prospective adopter’s experience

Designing an improved digital adoption platform
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Camden Council meeting to discuss helping residents secure good work
Camden Council

Good Work Camden

Helping residents to secure and sustain good work
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Frontline health worker wearing and managing PPE
East London Health & Care Partnership

Building a digital PPE management tool

Supporting North East London to keep staff safe during a pandemic
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Essex County Council financial assessment work
Essex County Council

The future experience of financial assessments

Understanding existing economic processes to improve adult social care experiences
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Buckinghamshire Council citizen local support event
Buckinghamshire Council

Helping citizens find support

Designing a digital front door for adults services
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Southwark Council data viability assessments discussion
Southwark Council

Using data to improve viability assessments

Evaluating viability assessments to negotiate more affordable housing
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Camden Council neighbourhood assembly
Camden Council

Building a neighbourhood assembly

A citizen-led approach to health and wellbeing
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Rubbish bin ready for collection in City of Bradford MDC
Bradford Council

Designing waste services

Using waste data to identify and enhance waste demand and cost-saving targets
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Baden-Württemberg discussion about making services easily accessible for citizens
Baden-Württemberg

50 services for 1001 municipalities

Making 500+ digital services accessible online for citizens
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Show & Tell with Kent County Council staff
Kent County Council

Supporting children with special educational needs

Meeting growing demand for improved children’s services in Kent
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A group of Stockport Metropolitan Borough Council workers brainstorming how to build better services for citizens
Stockport Council

Redesigning finance and place services in Stockport

Building better services for citizens with more cost-effective solutions
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NEL adult review
North East Lincolnshire Council

Developing a shared vision for health & social care

Adult services in North East Lincolnshire
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Essex service patterns in local government venn diagram covered by sticky notes containing ideas
Essex County Council

Service patterns in local government

Identifying service patterns to design more consistent and familiar user experiences across the council
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FamilyStory children's social care programme development meeting

FamilyStory

People-centric social care case management tools, radically rethinking children’s social care
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Citizens using the Essex and Suffolk Council minibus transport network
Suffolk & Essex County Councils

Rural transport, on demand

Bringing digital innovation to the transport network for rural residents of Essex & Suffolk
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Essex County Council experts designing transformative council services through evaluating data in graphs
Essex County Council

Building the Essex Digital Approach

Design-led transformation across council services
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Wyndham City Council specialists planning better resident experiences
Wyndham City Council

Organisation change for better resident experiences

Exploring opportunities to create positive impact in the community
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Whiteboard notes displaying designs for a pioneering fostering service
London Borough of Bexley

The Pioneer service

Designing and implementing a new specialist fostering service
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Family violence intervention order group conversation
The Magistrates’ Court of Victoria

Human-centred approach to family violence

Improving the end-to-end experience of applicants obtaining a Family Violence Intervention Order
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Haringey Council kanban board with service delivery model ideas to support adults with dementia and learning disabilities
Haringey Council

Redesigning day services

Rethinking services for people with dementia and learning disabilities
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The Barking and Dagenham team creating a residential support service
Barking and Dagenham

Redesigning early action, prevention and targeted support

Designing a new service that encompassed seven different areas and supports residents
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Medway Council workers discussing culture of digital innovation
Medway Council

Introducing a culture of digital innovation

Building a digital-first organisation as Medway Council's digital transformation partner
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A FutureGover presents a show and tell for North Tyneside staff.
North Tyneside Council

Adults' and children's digital front door

Redesigning the front door to social care for adults and children’s services
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NSW team of government employees radically designing creative ideas for building capabilities in NGOs
Department of Finance, Services & Innovation NSW

Capability building for NGO's

Creating training and workshops on human-centred design and design thinking
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Doc Ready

Doc Ready

Helping young people prepare to discuss mental health with their GP
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Queensland family violence services researched ideas written on a whiteboard
Queensland

Family violence research

Co-designing solutions to drive systemic change across family violence services
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Family involved with ChildStory protection programme
Government of New South Wales

ChildStory

New technology to support child protection
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Lantern adult social care

Lantern

An easy-to-use web tool that allows people to identify their own social care eligibility
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Group design meeting at City of York Council
City of York Council

Digital skills transfer in York

Transferring skills focused on user-centred design and product design techniques
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A resident drops of a food delivery to a neighbour

Casserole Club

A platform for volunteers to share home-cooked food with people in their area
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Patchwork connecting care workers across agencies

Patchwork

Helping people at the frontline of public services connect and collaborate better
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