Barking & Dagenham needed to profoundly rethink some of its key services due to enormous cuts and a range of local challenges. It had a vision for its residents to become as independent as possible and looked to review its approach to ‘early action’. By resolving issues sooner, it hoped to reduce the demand for specialist areas.
FutureGov was asked to redesign the council’s approach to early action, prevention and targeted support, and also assess the practicalities of this change. In essence, this meant designing a new service that encompassed seven different areas - including employment, housing, community safety, children’s and adult’s services.