FutureGov is proud to be transformation partners for Bradford Metropolitan District Council. As part of a larger digital transformation partnership for the city, FutureGov was on-site running discovery activities with services across the council. Together, we explored opportunities for improvement, validating and prioritising opportunity areas that would have the biggest impact on the council and its citizens.
Through this discovery phase, Waste Services was highlighted as a big impact area for the council and its citizens. As one of the only council services that reaches every citizen across the district, Waste Services has direct contact with over 500,000 people while also facing significant pressure, needing to meet high cost-saving targets while protecting existing service income.
Working in multidisciplinary teams, we introduced agile and new ways of working to upskill the existing team and build the foundation for lasting change. Our aim was to redesign the end to end service in a scalable way that was adaptable and transferable to other areas of the council.
Working with the Web Services Team, Waste Team, Contact Centre and Revs and Bens we problem-solved, iterated and prototyped four concepts:
- 2019 garden waste subscription
- data sharing and visualisation for assisted lifts
- reporting missed bins online
- new service models
Bringing together leaders from these four departments on a regular basis, we discussed challenging issues, identified problem areas and built trust across siloed teams. By building a new environment that promotes a culture of empowerment and collaboration, delivery of projects was positively changed. This group still connects and oversees joint projects that cover all services within Bradford Council.