Legacy case management systems, focused on collecting information, are costing local authorities hundreds of thousands per year in licensing and maintenance. Social workers achieve amazing things with families, but are held back by the systems and technology they work with.
Hammersmith and Fulham, Kensington & Chelsea and Westminster Children’s Services recognise this problem and asked FutureGov to help them radically rethink how technology can support children’s social care. Together, we’ve been exploring how we approach child protection in a more user-centred way, that supports the people working hard to improve the lives of families and young people, so that we all help keep children safe.
During our initial discovery phase, user research helped us explore the current experience of social workers and families. We found that on average, social workers can spend sixty percent of their time on a computer writing, recording and processing data.