Challenge
FutureGov worked with the Magistrates’ Court of Victoria (MCV) to explore opportunities to enhance the end-to-end experience of applicants obtaining a Family Violence Intervention Order (FVIO).
Approach
Through in-depth user research, we formed insights and design artefacts, such as design principles and as-is/to-be journey maps, that could support the redesign of the service for both applicants and people working in the system.
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