The Greater Manchester Health and Social Care Partnership wanted to explore the possibilities of moving towards a GM-wide digital offer for sexual and reproductive health and HIV services. They were looking to maximise opportunity by fully exploring the art of the possible, identifying innovative and creative opportunities that are currently unprecedented in England.
The Partnership is made up of local NHS organisations and councils. It also includes staff from NHS England and NHS Improvement, emergency services, the voluntary sector, Healthwatch and is connected to the Greater Manchester Combined Authority (GMCA) and the mayor of Greater Manchester (GM).
FutureGov was asked to support the partnership and investigate the opportunity for a GM-wide digital offer for sexual reproductive health and HIV, while understanding where the greatest opportunities were to build a human-centred service.
Driven by service user-need, we aimed to understand existing specialist sexual and reproductive health and HIV services, including the expanding digital service offer across Greater Manchester. This work explored the possibilities of a GM-wide blended physical/digital offer, using research insights to identify strengths, assets and opportunities.
Throughout the discovery, we focused on services for:
- information and guidance about sexual health
- sexually transmitted infections (testing and treatment)
- planned contraception (hormonal and implants)
- emergency contraception (hormonal and physical termination)
- HIV (testing and treatments)
Our research for the discovery consisted of understanding these services, which we mapped with staff from the GM Sexual Health Network. We also mapped the ‘as is’ users journeys for contraception, STIs and HIV services with service providers.
To develop our user understanding, we ran interviews with patients around their experiences with these services to understand pain points and design opportunities. Our discovery also focused on identifying and engaging with innovative sexual and reproductive digital services provided by the private sector to help define the challenges and opportunities these approaches afforded.