Bradford Council

In 2018, we joined the City of Bradford Metropolitan Council as their digital transformation partner, establishing the conditions over a 12-month programme. We used a wide discovery phase to identify the organisational blocks to change and where to run impactful demonstrator projects which included working with the Waste Services team to identify patterns and achieve cost savings, working with Welfare Advice to support £2.5m savings, working with Revenues & Benefits service to redesign the end to end customer journey and technology requirements and redrafting the District Digital Strategy.