Last year, we shared the work we’d been doing to build a shared service patterns library for local government in partnership with Essex County Council, called LocalGov Patterns.
While the LocalGov Patterns platform goal was intended to start a conversation among local authorities with a focus on transactional services, what the voluntary sector needed was quite different. We wanted to create something that could really speed up the process of digital innovation for charities. We needed to go a step further.
Since January, FutureGov has been working with Catalyst as a remote-first team, to build on our service patterns work and design something similar for the voluntary sector. We believe in the importance of reusing what already exists and building on what works, so it was a natural step to reuse the LocalGov Patterns platform.
Service patterns for the voluntary sector
There are 185,000 registered charities in the UK who need support to work together to identify common services and reuse what already exists and works. With so many organisations to bring together, we needed to narrow the scope of work, aware that every charity, as is within government, is unique but similar.
We decided to focus on services that are currently being delivered in an exceptional way, examples of what’s possible that we can learn from quickly. For each service, we started mapping the organisation offering it, the service proposition, the life event and the service pattern.