Embarking on full-scale change in organisations is hard, and advocates for new approaches, shifting mindsets and learning new ways of working. On their journey to design a 21st-century organisation, The Union recognises that a united culture is integral to seamless health and social care services.
Working in multidisciplinary teams of staff from across the organisation, we’ve been looking at three areas of change, strategic principles, commissioning and contracts and data and insights, to help The Union set the standard for the future of decision making, culture, technology and organisational design.
We’ve recently completed our prototyping phase to understand behaviours, relationships and ways of working. Addressing organisations in this design-led approach to change allows us to collaborate on culture change from both the top and bottom, beginning the journey to one unified organisation.
Prototyping three opportunity areas
Working in three teams with people from across The Union, we looked at each area of change to begin prototyping solutions that will help us build a 21st-century approach to seamless health and social care. Bringing together a multidisciplinary team, based around skills and attitudes over seniority, we worked with teams in an agile way, guiding them through a design process, from ideation to prototyping and testing.