Our work with the United Nations Development Programme has seen us work alongside teams in Albania, Armenia, Georgia and Moldova. We’ve helped foreign governments set up innovation labs, run experiments in digital thinking and train teams in agile and the design process to bring our ways of working abroad. Last week our relationship with the UNDP took us to the mountain-edged, tree-lined city of Bishkek, Kyrgyzstan. This trip kickstarts a series of workshops we will run with the Kyrgyz government.
Introducing new ways of working
The Kyrgyz government is an interesting place where the fall of Soviet rule in 1991 left the country with some tough choices. Much of the government structure and implied rules of the earlier era are still evident in departments and public services, often comparing impact against performance decades ago. Services are more accessible to citizens now than they used to be, but there is not yet a vision for creating a better future.
In response to situations similar to this, UNDP is setting up innovation labs across the world for public services at the national and local level. They asked for FutureGov to be involved in running experiments that will bring new ways of working to public services in other countries to test the appetite for change. The first of these experiments saw myself and Simone Carrier travelling to Bishkek to work with the national vehicle registration service.