Blues and greens
We’ve spent time together as a blended team over the last couple of weeks, shaping what good looks like for where we’re landing in August, and therefore what outputs and outcomes we need to get us there. It’s key with work as complex as this — where we could easily get lost in the detail — to keep a strategic outlook towards the type of questions we want to answer for and with the digital urgent and emergency care system, and how that affects what we do as we discover, design and prioritise our roadmap going forward that delivers on the long term plan.
In Matt Edgar’s recent blog, he most excellently reflects on the relationship between the vision of the long term plan and the role of design. This absolutely chimes with how we believe this strategic service design programme adds value to the NHS Long Term Plan’s vision for digital-first urgent and emergency care.
“Chapter 1 of the NHS Long Term Plan… began: ‘Compared with many other countries, our health service is already well designed.’ The truth is that most of this service was never consciously designed at all. It emerged through countless policy decisions and reorganisations… Every time we make another tweak, we risk making matters worse — unless we step back and consider the system as a whole. The aspirations of the Long Term Plan are sound: more joined-up and coordinated care, more proactive services, and more differentiated support to individuals. And they’re crying out for service design approaches.”
The image below summarises the outputs and answers we’re working towards on this programme to both help us understand the current state, and to design the future state in line with the ambitions of the Long Term Plan