We’ve been working with Hackney Council and MadeTech, collaboratively redesigning their Benefits and Housing Needs. We’re inviting you to follow our work through shared sprint notes as we design a service which is easily understood, fair, accessible and beneficial to Hackney residents. These sprint notes were first published by Hackney. You can follow our process on HackIT, and the other great work happening at Hackney Council.
It’s been an exciting first month for the team as we continue to develop Information + Evidence, the Single View, the SMS tool and start work on Understanding Vulnerability. It’s great to have the team back together for 2020.
What have we been doing?
New Year, new plan. We’ve hit the ground running and all the things are starting to happen, it’s great to see so much activity.
The SMS tool pilot has begun with service staff, bringing them up to speed on the purpose and how to best use it. This meant we needed to think about the onboarding experience for the resident we’re communicating with, cue some quality time as a team to think about the best way to do this.
The Single View continues to be our favourite, with developers starting to add features requested by staff. One of them is DOCUMENTS! Users are now able to preview and view any document stored in any system when looking at a resident’s information. We’re also running time trials with test users, saving a service officer 25 minutes in collating information they need.
In these next few months, the team will be looking at how we can start to collaborate more with other services in the council, with a shared understanding of vulnerability. Already we’ve started to map out what this work is and isn’t.