We’ve been working with Hackney Council and MadeTech, collaboratively redesigning their Benefits and Housing Needs. We’re inviting you to follow our work through shared sprint notes as we design a service which is easily understood, fair, accessible and beneficial to Hackney residents. These sprint notes were first published by Hackney. You can follow our process on HackIT, and the other great work happening at Hackney Council.
A few weeks have passed since our last entry, and a lot has happened. Really, a lot. The project team has now come to the end of our year-long project, so here’s a recap of the impact over the last phase, and what you can expect to see next in Hackney.
Understanding Vulnerability Snapshot
Yes, we’ve changed the name from ‘Understanding Vulnerability’ to ‘Snapshot’. If you haven’t been following the Snapshot allows staff to build a bigger picture of the resident’s situation when they contact any part of the service.