We’ve been working with Hackney Council and MadeTech, collaboratively redesigning their Benefits and Housing Needs. We’re inviting you to follow our work through shared sprint notes as we design a service which is easily understood, fair, accessible and beneficial to Hackney residents. These sprint notes were first published by Hackney. You can follow our process on HackIT, and the other great work happening at Hackney Council.
January 2020 for the redesign project has been anything but “dry”, with lots of progress being made.
Here’s what’s happening around the service:
Understanding vulnerability, capability and assets
Colleagues from Public Health, Adult’s and Children’s Social Care joined us to discuss how we might start to determine which customers take which route on our service vision tube map. This involved identifying what we considered an asset and a vulnerability.
I personally found it easier to decide on the top 3 assets rather than the top 3 vulnerabilities. A prominent factor in these discussions was a customer’s level of resilience and why this may vary.