We’ve been working with Hackney Council and MadeTech, collaboratively redesigning their Benefits and Housing Needs. We’re inviting you to follow our work through shared sprint notes as we design a service which is easily understood, fair, accessible and beneficial to Hackney residents. These sprint notes were first published by Hackney. You can follow our process on HackIT, and the other great work happening at Hackney Council.
This sprint has seen the resurrection of the “power-hour” to help power along with all the “things”. Here’s an update on what’s happened so far in March.
Understanding vulnerability and shared plan
Understanding vulnerability is vital to determining what route a citizen initially takes through the Benefits and Housing Needs service. So, we’ve started to develop the initial paper tool into a digital prototype that has taken centre stage this sprint.
Testing with the benefits teams:
- Spotting red flags: Employment and Support Allowance ending, non-engagement
- Understanding the context: building a bigger picture of the situation (phoning and looking at their notes in Single View)
- Document vulnerabilities: using the prototype, free text and checklist with prompt options
- Building a shared plan: work with the resident to create a shared plan (actions for both service staff and residents)
- Share the plan: with the resident using the SMS tool to support them in taking action to prevent homelessness