We’ve been working with Hackney Council and MadeTech, collaboratively redesigning their Benefits and Housing Needs. We’re inviting you to follow our work through shared sprint notes as we design a service which is easily understood, fair, accessible and beneficial to Hackney residents. These sprint notes were first published by Hackney. You can follow our process on HackIT, and the other great work happening at Hackney Council.
Regular followers to our sprint notes will no doubt notice that we seem to have skipped a sprint! We can assure you the work has continued but the impact of Covid-19, the subsequent move of the Benefits & Housing Needs service to remote delivery coupled with some changes to the project team have meant a slight interruption to our normal plan. We’ll endeavour to catch you up on what’s been going on.
Dictionary.com provides a sports example for pivoting that reads;
Basketball, pivoting - to keep one foot in place while holding the ball and moving the other foot one step in any direction.
Anyone aware of the lingo associated with startups (and the success and failure of many companies) will be familiar with the term ‘pivot’ and the need to rapidly change direction to succeed. I like the basketball definition above, it mentions keeping one foot in place while changing direction with the other. That’s a nice summary of how we’ve been focusing our energy as a team over the last few weeks.
We’ve been grappling with two key questions:
- How do we keep firm and grounded in our vision for the future service?
- How do we rapidly re-prioritise our efforts to provide maximum value to staff and residents in the current environment?
Updating our vision for the future service
We’ve updated our tube line inspired map of the future service to reflect conversations and learning so far. The key changes reflect:
- the importance of understanding vulnerabilities and assets
- that tenancy sustainment plays a crucial role
- a new branch has been added that ends with really good information and advice
- we’ve added an (optional) stop for the crisis support that some of our more vulnerable residents will need before moving forward with a longer-term plan