The UK is experiencing a housing crisis, demand for homelessness and housing services is increasing at an exponential rate. We’ve been working with Hackney Council and MadeTech, collaboratively redesigning their Benefits and Housing Needs service with the aims to:
- reduce friction between staff and existing IT systems
- better manage demand on the service
- make the service more efficient and effective
- focus on preventing homelessness in the system
Working together, we’re designing and building a service that we’re proud of and confident in delivering. A service which is easily understood, fair, accessible and beneficial to deliver the best outcomes for residents.
What have we done so far?
Over the past year, we’ve done a lot of work to build off previous understanding and fill in gaps of knowledge, both at a service level and the technology that enables it. This allowed us to create and identify opportunities that will support the service and improve the way residents find sustainable housing solutions in Hackney.
We supported the service to define a vision that we could all look towards and that would help prioritise areas for improvement. This vision focuses on prevention and relieving demand so we can achieve the best outcomes for Hackney’s most vulnerable residents.