For the last decade, the number of people in crisis or seeking help with homelessness has increased. With homelessness high on the political agenda, we have a once in a generation opportunity to design homelessness services for the 21st century.
Rochdale Borough Council’s Strategic Housing team recognised that we need a considerable change to the way we deliver services. How do we provide access to stable homes for residents and support them to build a secure base that leads to more successful and healthier lives?
The housing ecosystem
Working with the Strategic Housing team, we did a three-month discovery to understand the challenges, pain points and opportunities through the view of both residents and staff experiences of the Homelessness & Housing Allocations services.