Welcome to the first in a series of Rochdale sprint notes. Sprint notes are a short recap of what we’ve been doing, learning and what we’re going to be doing next.
Too long; didn’t read — a short summary for busy people
We’ve been mapping the as-is and to-be journeys for our shortlisted prototypes with service staff. We’re finding out if our opportunities are viable, feasible and desirable. In the coming weeks, we’ll be designing concepts which can be tested with staff and residents.
Agile working definitions
“Sprint” a period of time (we’re using three weeks) to plan and organise work.
“Sprint Goal” the goal agreed by team members.
“As-is” the existing processes/customer journey.
“To-be” the ideal future state of processes/customer journey.
“Assumption” something that’s accepted as true without proof.
What’s the project?
Last year we worked with Rochdale Borough Council, running a 3-month discovery into their homelessness and housing allocations services. We’re now testing key risks and assumptions with a 4-month programme of prototyping to refine the model and operating structures, ways of working and governance to support this approach. We’ve shortlisted 5 prototypes, and are currently working on 3.
- Friday night crisis: better solutions and a joined-up approach to cases that due to various factors result in ‘Friday night’ crisis cases where a person needs to be placed in temporary accommodation over the weekend.
- tenancy sustainment: a dedicated officer that works closely with people to sustain their tenancy
- early intervention: a new process or team that uses data to identify people at risk of becoming homeless and offers proactive support
Each prototype will follow a similar model for testing: