Hello and welcome to our Rochdale update, if you haven’t already, you can read all about the project in our first sprint notes post. Sprint notes are a short recap of what we’ve been doing, learning and what we’re going to be doing next.
Too long; didn’t read — a short summary for busy people
We’ve begun testing early prototypes internally with members of staff from services across the council. We kicked off two more prototype areas, and are preparing to begin testing with front line staff and residents.
What’s the project?
We’re prototyping new parts of the Homelessness and housing allocations service in five areas;
- Friday night crisis: better solutions and a joined-up approach to ‘Friday night’ crisis cases where a person needs to be placed in temporary accommodation over the weekend
- tenancy sustainment: a dedicated officer that works closely with people to sustain their tenancy
- early intervention: a new process or team that uses data to identify people at risk of becoming homeless and offers proactive support
- multi-disciplinary working: testing the value of adding a ‘housing expert’ in a multidisciplinary team
- strengths-based working and evolving the PHP: strengths and asset-based approach and a new approach to using the Personal Housing Plan (PHP)
What have we done so far?
Friday night crisis
- iterated our crisis guide and process map following the show and tell.
- Hannah (Housing Project Officer (Homelessness) in Rochdale Borough Council) revised the content for the vulnerability and risk assessment
- set up a prototype to test the crisis multi-disciplinary team, process and guide/assessment
- by role-playing two scenarios, we were able to focus our attention on the prototypes and we gained good insights
- started to see how the other prototypes overlap, seeing the importance of strengths-based interviews first hand by shadowing one of the other prototype teams
- gained more confidence in our process from the core team and services involved
- after synthesising our findings together, we were able to understand how to iterate the prototype again for further testing