When we experience certain kinds of hardship in life, it’s natural to turn to our councils for help. This is particularly true in the world of social care. Unfortunately, people often end up in a web of phone calls and assessments, unclear about the support options available.
This can also create extra, unnecessary demand on already strained council services.
We’ve written before about complexity in adult social care and how providing the right content is key. With Buckinghamshire County Council, we’ve been working to untangle the different kinds of support on offer to adults in need and developed a new tool to help residents find support.
“Find support near you”
Residents are surrounded by community and voluntary organisations that are ready and willing to help, but it can be hard to find them. Councils often provide directories, or lists of available services to residents, for example when families of young people with special educational needs require information on the “local offer”, or when helping adults find activities and support in their local area. These directories include internal council-provided services, but the bulk is often provided by the voluntary and community sector: charities, support groups, youth centres and so on.