Transformation is hard. It’s a big deal, with pressure to get things done right and done quickly. There’s a lot happening, and when you can’t see the edges of your work it’s hard to know where to start (and stop).
Change programmes and the people they involve can get lost in ‘the system’; drawn into big, cross-cutting issues.
It can help to break down these big, overwhelming challenges into smaller parts with achievable goals. Specificity isn’t the enemy of vision or strategy. By thinking about the specific parts of a system or service, and how they relate to one another, we can begin to understand the interactions between them and identify opportunities for change.
Start small, think big
At FutureGov, we’ve been using these lenses for service transformation to help organisations work through the challenges of breaking down transformation into smaller parts. Each lens is an area of focus which staff have agency over, allowing us to examine where problems and change opportunities are. When added together, they are the parts that make up a whole system.