The COVID-19 pandemic is a catalyst for improvement. It’s an opportunity to reimagine public sector delivery. The past six months have highlighted areas for improvement within our public institutions, helping us recognise the urgent needs of our residents and communities. As we continue to navigate the complexity of the COVID-19 crisis, we must begin to look at how we transition, taking action on the lessons we’ve learned from new approaches and new ways of working to deliver the best outcomes.
Reflecting on the last six months
When the UK was first hit with the realities of the crisis, we saw households needing holistic support to meet their needs around food, employment, healthcare, education and housing. All at the same time and often urgently. This meant we had to coordinate our activity in the public and private sectors better than ever before to meet those needs. We needed to prevent a poor repetitive experience of the household, but also make sure we’re using our resources efficiently in a crisis. And in many cases, minimising the number of contacts with our staff.