In recent months, we’ve faced major changes in our lives. We’re in the midst of a new type of uncertainty that impacts us all personally and professionally.
With this change and impact in mind, the service design team has come together to discuss how our work has evolved and adapted over the last six months to meet our client’s new needs during the COVID-19 pandemic and how that might change our practice as we move into recovery.
Designing services in an emergency
When the pandemic and lockdown began, we realised our own and our clients’ priorities rapidly changed. We’re a digitally-enabled organisation, used to travelling and working remotely on-site with our clients and partners. But, we’ve had to learn and design a way to work with clients completely remotely.
Designing a face-to-face workshop is quite different from one that’s remote. Over the past few months, we’ve learnt how to adapt to deliver projects virtually, and we’ve been supporting each other by posting our tips and tricks online on a weekly basis. We’ve been sharing knowledge with the entire FutureGov team on the tools we’ve found, such as Miro’s timer feature, and the things we’ve tried, like an online warm-up exercise that we’ve always done in-person.