If a business model is how an organisation operates, then a service model is how we shape and align design decisions to ensure consistency and quality as we build, pilot, and scale whole services.
Let's talk through the stages, project phases and mindsets of the service design process.
Once you’ve started to understand the services that your organisation delivers, the next step to take is to think about how to prioritise which of these services to work on.
Service pattern libraries have the potential to be used as a different type of design system, and as a useful resource for teams to work with and collaborate from.
Workshop sessions that conduct user research to help identify valuable insights and make iterative progress in designing an experiential service.
Understanding your services is the first step towards improving or transforming them, as well as supporting a service-oriented approach to organisation design.