Capability building is how we transfer design expertise to the teams we work with. It relies on empowering organisations for long term change, which can be done in many different ways.
And although capability building is often part of the work we do, as a service design practice we never took the time to really design for it. We’ve now spent time doing what we do best: designing and iterating a new approach to provide organisations with the tools and knowledge to make change happen.
We want to share our toolkit to help you transfer capabilities in different project conditions.
What is capability building?
Empowered organisations create change, and we’re always looking for ways to support organisations through that transformation in a sustainable way.
We aim to build internal capabilities in the organisations we work with so they can use a human-centred approach in future projects, giving them the tools and knowledge to scale change across the organisation long after we’ve left.