For this post, I tried something different. I scribbled down some notes (in pictures) and asked on Twitter and Instagram if people would be interested in reading a post about this idea.
People made warm and positive noises. So I carried the notes around for a while longer.
Case study: gestures as memory tools for teams
A little while ago, I was working as part of a project team alongside a number of developers who had never been exposed to much user research. We decided the developers would be included in research interviews and be part of sharing and analysing the research with the whole team.
When presenting back each story from the research, we gave all members of the team a postcard-sized card with ‘BIAS’ written on one side. The idea was that when a person shared a story from the research, we could call them out on any unrecognised weighting. When sharing, they could also use it to forewarn a comment, such as
- “I only heard this in one interview but …”
- “Most of the people I spoke to thought that …”
- “I think …”
Meant in good humour, raising your hand with the ‘BIAS’ postcard became a friendly reminder, associated as part of analysing research.