Every day, we make decisions on what to do, when to do it, and how to do it. Our experiences inform our decision-making, whether it be by the information we’ve gained from past experiences or from new information we receive when interacting with services.
When making decisions, we expect to receive relevant information that is reliable, shareable, discoverable, understandable, memorable and even questionable, to help us make informed decisions. When information sharing is not relevant, we end up misinformed. Designing an informed decision-making process means considering the user’s needs, their context, behaviours and goals to define what should be available and how it will be accessed.