Why senior leaders and commissioners should care
There’s a saying that change is the only constant. But a constant challenge we face is making change transformational for organisations. This is true across local authorities, central government and health & care providers.
Too often, we see organisations focus solely on their technology or services, without considering the business model of organisations. However, it’s the combination of the three which create the best method for delivering improved user experiences and outcomes, as well as more cost-effective and future-facing operating models.
Increasingly, we understand the need to articulate the impact we have, which is why we published our impact dashboard earlier this year. We’re also asked what the return on investment (ROI) is for design-led change.
Why is investing in a design better than traditional change management?
What do we mean by design-led change?
You can look at change management through different lenses. It could be an organisation restructure, buying new software (technology) or rethinking how to provide a particular service. Taking a design-led approach to change means that all three of these lenses are seen together. We call this an integrated design approach.