People of Public Service is our insight series where we highlight leaders, frontline staff and everyone in between that's meeting the changing needs of communities in innovative ways.
We spoke to Aleksandra Černiauskienė, Advisor to the Vilnius Administration to hear her experience of the city’s social care digital transformation and the importance of engaging communities in change. The digital innovation support for Vilnius and other European capital cities is supported by Bloomberg Philanthropies.
I’ve worked in both the public and private sectors, in very different roles. My career has taken me to sales, property and even the Head of the Economy department in a municipality. Working in the public sector is incredibly different and having that experience behind me has certainly been valuable. I believe there’s a lot to borrow from private organisations around processes and the speed at which things can be done. That’s what this project has been about, making sure citizens are at the heart of the service, getting the help they need quickly.
The public sector uses complex and legislative language, our social workers balance a lot of responsibilities and there can often be long wait times due to demand. There’s no single source of information that explains what social care is supposed to look like and how citizens are supposed to apply for different types of support.