We recently invited Eddie Davies, Deputy Director of Digital Services at HM Land Registry to join us for our first virtual event, Transitions, to share their change portfolio, challenges and thoughts for the future.
Today I’ll cover a little bit about what we’re doing at HM Land Registry, I’ll also cover what’s happening at the moment as a consequence of COVID-19. I’ll talk a little bit about our transformation programme which is quite extensive in terms of the challenges that we face and then I’ll talk a little bit about our future strategic direction, in terms of some key things which we’re aiming to concentrate on.
Firstly to explain our own situation during COVID. We have 14 officers around the country, 6,000 people working from us and 80 per cent of what they do, they need to be in an office behind a computer. So within a matter of three weeks, we needed to shift 6,000 people to home working. There were small pockets of people working from home, more in our head offices but in terms of the local operations, people that worked on desktop computers needed to have reimaged laptops sent out to their homes to work remotely. This was significant, not forgetting all of the desks and the chairs that went with that.
We’re happy to say that in the space of around six weeks and from an operational point of view, we were back up to about 80 per cent of our capacity. As we sit here today 99.7 per cent of the organisation are working remotely from home. In terms of our operational output, we’re back up to pre-COVID levels.
Our transformation portfolio
We’ve got quite a big backlog that we need to clear and we’re aware of that, certainly, in terms of true agile — we often use agile to explain and describe our digital programmes and some whizzy new technology.
Right across the world, but certainly, right across the organisations I deal with and speak to, whether that’s the public or private sector, true agile is basically needing to shift behaviour as a consequence of something happening. And that’s what we’ve seen.
I put this image together last week to help talk a bit about some of the challenges we face. All of the segments in these rings are populated, I’ve taken some of the detail out because of privacy, but all those segments are things that we’re doing within the organisation at the moment.